FAQ - About MYCES™ Money Back Guarantee

The MYCES™ Money-Back Guarantee ensures your satisfaction with our products. Eligible customers can claim refunds for specific issues such as lack of results or allergic reactions, provided they meet the outlined requirements and adhere to the policy guidelines.

Yes, there is a difference. Refunds are issued for situations like defective or incorrect items, while the money-back guarantee is specifically for claims related to health outcomes after consistent product use. Contact support@myces.store for more details.

To be eligible, you must:

• Register your product within 7 days of purchase by completing the MYCES™ Progress Form at https://forms.gle/DX1UjQbANDMhYAX2A
• Submit a certified medical doctor’s note issued within 5 days when completing MYCES™ Progress Form, detailing your current health condition.
• Maintain a healthy lifestyle to ensure no other factors affect the product's effectiveness.
• Never claim any MYCES™ Money-Back Guarantee before.

• Results-Related Refunds:
  Claims can only be made 25 days after consistent product use, provided you complete weekly updates in the MYCES™ Progress Form.
• Allergy-Related Refunds:
  Claims must be submitted within 10 days of product registration and include certified medical proof of an allergic reaction caused by MYCES™ products.

• MYCES™ LignoMind™: For issues related to coughing improvements.
• MYCES™ GanoZen™: For issues related to sleep quality improvements.

To apply for a refund, follow these steps:

1. Fill in the Refund Application Form (RAF):
   Google Form link: https://forms.gle/tX73cnTLANtdWCfX6
2. Complete the Form:
   Provide all required details, including progress updates and medical documentation (if applicable).
3. Submit the Form:
   Submit the completed form and supporting documents to support@myces.store within the specified timeframe. Please do not return the products to us before approval, we are not responsible for any product returning without or prior to refund approval.
4. Return the Product:
   Upon approval, return the product within 30 days, in its original packaging and good condition. Customers are responsible for return shipping fees. 
5. Receive Refund:
   Refunds will be processed within 14–20 business days upon receiving and approving the returned product.

Refunds cover up to 2 units of eligible products (15 sachets per unit). Refunds for extra units, including those purchased in bundles, are not eligible.

Yes, the following conditions apply:

• Refund requests must be made within 60 days of product delivery.
• Certified medical documentation is required for allergy-related claims.
• Refunds will not be approved if the customer fails to maintain a healthy lifestyle or adhere to usage guidelines.

Yes, you can claim the money-back guarantee if you used cashback or vouchers. However, any cashback or rewards earned from the refunded product will be deducted from your account. Used vouchers will not be reissued.

Shipping fees, vouchers, and cashback used during purchases are non-refundable.

Refunds are processed within 14–20 business days after receiving and approving returned products.

Customers are responsible for all return shipping fees, taxes, and tariffs unless the issue is caused by MYCES™.

MYCES™ reserves the right to reject refund requests that do not meet the requirements outlined in the policy.

For further assistance or inquiries, email support@myces.store.

No, the money-back guarantee is a one-time offer per person. Once a claim has been processed, further claims are not allowed.