FAQ - About MYCES™ Shipping and Return

Yes, a signature is required upon delivery. If you’re unavailable, please provide an alternate address where someone can sign on your behalf during checkout. 

For office deliveries, include the business name in the address. Please note, MYCES™ is not liable for lost or misplaced parcels left at reception counters.

Orders cannot be shipped to P.O. Box addresses.

We're sorry you received a parcel with damaged, incorrect, or missing items. Please follow these steps to resolve the issue promptly:

1. Upon receiving your order, inspect the parcel and item(s) for any damage or errors. 

Note that while shipping cartons may show wear and tear, the items themselves should be intact.

2. If damage occurred to the item(s) in your shipment or you have received the wrong item(s), keep the shipping box, packing materials, and damaged items. This will help with the inspection process and ensure a quicker resolution.

3. Contact our Customer Support Team immediately at support@myces.store or +15677066580 (WhatsApp message only).

Provide your order number, a description of the issue, and any relevant photos of the damaged or incorrect items.

4. Once your request is received and reviewed, we will arrange for a replacement or issue a refund as per our policy.

To ensure timely resolution, any claims regarding damaged or incorrect items must be made within 7 days from the receiving date. After this period, compensation for such issues cannot be guaranteed.

MYCES™ is not responsible for any allergic reaction caused by any particular ingredients stated on our website and product’s package. However, we will provide a return alternative for one unit of the products purchased, should a medical report be provided as proof that our ingredients have caused the reaction.

Prior to purchasing/consuming/applying any MYCES™ products, we highly encourage you to read through the ingredient list on our website and recommend having a good understanding of your health condition or any allergies you might have.

Kindly refer to our return policies and its terms and conditions.

Kindly allow between 14-20 working days from the date we received your returned package for a refund, upon approval.

Kindly refer to our return policies and its terms and conditions here.

We ship worldwide, including Malaysia, Singapore, Brunei, and other ASEAN countries.

For local shipping in Malaysia, delivery times are as follows:

West Malaysia: 1-3 business days

East Malaysia: 2-7 business days

For the latest updates, refer to the tracking information in your Shipping Notification email or check ‘Order Status’ in your Account page.

For international orders, the delivery timeline varies depending on several factors, including:

While we strive to ensure timely delivery, these factors are outside our control. We recommend placing your order well in advance, especially for time-sensitive needs.

For any concerns about your shipment, you can reach out to our support team at support@myces.store or track your order using the tracking details provided in your shipping confirmation email. We are always here to assist!

Note: Delivery estimates apply to in-stock items. Pre-orders may take longer, and we are not responsible for delays caused by courier services or unforeseen circumstances.

If the tracking information for your parcel states that it’s ‘delivered’, but you have trouble locating the delivered parcel, please follow these steps:

1. Check with neighbours, family members, and colleagues if they have received the parcel on your behalf.

2. Thoroughly check around the delivery location, including any hidden spots where the parcel might have been placed.

3. Look for any notices of attempted delivery left by the courier.

4. Reach out to the courier company using your tracking information for further details and assistance.

If you still cannot find the parcel after completing the above steps, contact our Customer Support Team at support@myces.store for further assistance.

To ensure timely resolution, any claims regarding undelivered parcels must be made within 7 days from the delivery date for domestic orders and within 30 days for international orders. After these periods, compensation for lost parcels cannot be guaranteed.

Shipping fees vary based on the delivery location and order size. Orders over RM200 within Malaysia qualify for free shipping.

We offer a 10-day money-back guarantee if you’re not satisfied with your purchase. Products must be returned unopened and in their original packaging. Please contact our support team for details on initiating a return.

Shipping Fee Policy for Returns:

• If the return is not due to any issue caused by our side (e.g., change of mind or incorrect order placement by the customer), the shipping fee for the return will be borne by the customer.
• If the return is due to an issue on our part (e.g., defective product, incorrect item delivered, or other mistakes causing an unpleasant experience), we will cover the return shipping fee.

Please reach out to our support team at support@myces.store or +15677066580 (WhatsApp message only) for assistance with your return. We’re here to ensure your satisfaction!

Customers can update their shipping address within 2 hours of placing an order. To make changes, please contact us via:

• Email: support@myces.store
• WhatsApp: +15677066580 (WhatsApp only)

After the 2-hour window, we cannot guarantee any updates to the shipping address, as the order may already be in processing or picked up by Ninja Van courier service team. We strongly recommend double-checking your shipping details before completing the checkout process to ensure a smooth delivery experience.

If you have further questions about your shipment, feel free to reach out to our support team! 

Shipment Delivered via Ninja Van:

Once your parcel is handed over to Ninja Van by our team, the tracking number will be available in your Shipment Notification email or under Active Order Status in your MYCES™ account. Use the tracking number to manage your delivery through the Ninja Van website or app. 

 

Enter the tracking number on the Ninja Van Tracking Page or app, select “Manage Delivery” and follow the on-screen instructions to make changes. You can: