FAQ - About MYCES™ Refund and Return Policy
About MYCES™ Return & Refund Policy
How can I request a return or refund from MYCES™?
To request a return or refund, contact MYCES™ at support@myces.store within 7 days of receiving the item(s). Provide your order number, email address, and a detailed reason for the return.
What are the eligible reasons for a return?
Returns are accepted for the following reasons:
- Incorrect item(s): If the item(s) received differ from what was ordered.
- Defective item(s): If the product is defective upon receipt.
Note: Retain the product and its packaging until further instructions are provided. Notify MYCES™ before returning the item; otherwise, the request will not be processed.
What are the conditions for returning an item?
Returned items must meet these conditions:
- Products must be in original packaging, unopened, and unused.
- Customers must provide proof (images, videos, etc.) for incorrect or defective items.
- Items purchased for more than 7 days are not eligible for return or refund.
Are refunds and money-back guarantees the same?
No, refunds and money-back guarantees are not the same. Refunds are for issues like damaged or wrong products, while the money-back guarantee is offered for unmet health benefits if eligibility requirements are met. For more information, reach out to support@myces.store.
Who is responsible for return shipping fees?
Customers are responsible for all return shipping fees, including any associated taxes and tariffs.
Will MYCES™ accept damaged items during the return process?
No, returned items must be received in good condition. Items that are poorly packed, damaged, or unpacked will not be eligible for a refund.
What happens if the return parcel is lost during shipping?
MYCES™ is not liable for parcels lost during the return process, and refunds will not be provided in such cases. Customers are encouraged to use a traceable shipping service for returns.
How are refunds processed?
Refunds are processed after MYCES™ receives and approves the returned item(s). Refunds will be issued through:
- Original payment method, or
- Voucher, as per the customer's preference.
Refunds will be processed within 14–20 business days.
Can items purchased through cashback or vouchers be refunded?
No, items redeemed using cashback points are non-refundable. Cashback or rewards earned from returned items will be deducted from the customer’s account. Used cash vouchers and cashback will be reissued with the remaining time from the original expiry date.
Are returns applicable to purchases made outside the MYCES™ official website?
No, returns are only applicable for items purchased through the MYCES™ official website: www.myces.store.
Can I exchange a defective or incorrect item?
Yes, exchanges for incorrect or defective items are available. They will be exchanged for the same product only.
What is MYCES™’s policy on amendments or updates to the return and refund policy?
MYCES™ reserves the right to amend these terms and conditions or terminate the return and refund policy at its discretion without prior notice.
Who can I contact for further assistance?
For any questions or concerns regarding returns and refunds, contact MYCES™ Customer Support at support@myces.store.