FAQ - About MYCES™ Orders and Payments

Unfortunately, cancellations are not allowed after an order has been placed. However, you can make changes to your shipping address yourself within 2 hours of placing your order. Customers can update their shipping address within 2 hours of placing an order. To make changes, please contact us via:

• Email: support@myces.store
• WhatsApp Message: +15677066580 (WhatsApp message only)

After the 2-hour window, we cannot guarantee any updates to the shipping address, as the order may already be in processing or picked up by Ninja Van courier service team. We strongly recommend double-checking your shipping details before completing the checkout process to ensure a smooth delivery experience.

We are here to assist you with any concerns regarding your order. Thank you for shopping with MYCES™!

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, Amex)
• Apple Pay
• Manual FPX Online Bank Transfer (Malaysia Bank Only)

Thank you for choosing MYCES™! For customers in Malaysia, we offer the option to make payments manually via FPX Online Bank Transfer. Please follow the steps below to complete your purchase:

Bank Transfer Details:

Bank Name: Public Bank

Account Number: 3141478031

Account Name: Eko Agro Biotech Sdn Bhd

Steps to Complete Your Payment:

1. Make the Transfer:

Log in to your online banking platform or visit a bank branch.

Select FPX Online Bank Transfer or the equivalent option.

Transfer the total amount as shown in your order confirmation to the account details provided above.

2. Include Your Order Reference:

In the reference field, include your Order ID for our tracking purposes.

3. Submit Payment Proof:

Once the transfer is completed, send a screenshot or photo of your payment receipt to us together with your Order ID via:

Email: support@myces.store OR

WhatsApp Message: +15677066580 (WhatsApp message only)

4. Order Confirmation:

After verifying your payment, we will send you a confirmation email or WhatsApp message to notify you that your order is being processed.

Absolutely! When you sign up as a member of MYCES™ Rewards Club, you will receive an additional 10% cashback on your first purchase in the form of MYCES™ Reward Points. Plus, we regularly feature attractive deals and promotions. Be sure to check our store banners for all ongoing offers!

To effortlessly track your order, simply click on the ‘Trace Shipment’ link in your Shipping Notification email.

Alternatively, log in to your MYCES™ account. From there, scroll to the ‘Active Order Status’ or click ‘All Orders’ in the menu to view your details.

Please note: You must be registered and logged in to access your order history. Orders placed as a guest will not appear in your account.

1. Visit our official store at www.myces.store.

2. Select your desired items and add them to your cart.

3. View your cart by clicking the ‘shopping bag’ icon in the upper right corner.

4. Review your order summary and proceed to ‘Checkout’.

5. Fill in your details accurately, select your preferred payment option, which are Credit / Debit Card, PayPal, Manual FPX Online Bank Transfer (Malaysia Bank Only). Then, click ‘Proceed to Payment’.

*Note: Payment options may vary depending on your country.

Successful Orders:

You will receive an Order Acknowledgement email after your order is confirmed.

Unsuccessful Orders:

In case your payment is not successful, a Payment Failure Notification will be sent.

At the moment, MYCES™ products are exclusively available for purchase through our official website at www.myces.store. This ensures you receive authentic products directly from us, along with the best customer service and access to exclusive promotions.

We are continuously exploring additional channels to make MYCES™ more accessible to you. Stay tuned for updates by subscribing to our newsletter or following us on social media. If you need assistance placing an order, feel free to contact our support team via email at support@myces.com or through our live chat feature on the website.

If you have not received a confirmation email after making a payment, please kindly check your junk or spam mail. If you are still unable to find the confirmation email, please provide your email address, order number, and proof of payment to our Customer Support Team at support@myces.store or leave your message in one of our contact channels. Our team will promptly assist you.

All orders are processed and shipped within 48 hours on business days (Monday – Friday, excluding public holidays in Malaysia). Orders placed during weekends or public holidays will be processed on the next available business day.

Please allow for delivery within the specified timeframe from the dispatch date. Delays may occur during public holidays or peak periods.

Credit card payment failures may occur due to incorrect card details or reaching the card limit. 

In the event of a transaction failure, we recommend trying an alternative credit card, or retrying the same card at a later time, as the issue may be related to server or connectivity problems. For further assistance, please contact your card provider.

Alternatively, you may explore other available payment methods.

Yes, your payment information is processed through secure payment gateways that comply with industry standards for encryption and data protection.

Unfortunately, Cash on Delivery (COD) is no longer available. Please choose from our other available payment methods at checkout to complete your order.

MYCES™ e-Gift cards bought online can never be expire.

If you have confirmed the recipient’s email address but the MYCES™ e-Gift Card has still not been received yet, there may be a few reasons why: 

- The email may be sent under the recipient’s spam/junk folder. Kindly have a check from there to look for the email.  

- Recipient's firewall has blocked the email. 

- Recipient’s email inbox has exceeded its size limit.

If the email is still not found in the spam/junk folder, please contact our Customer Support Team at support@myces.store right away to resolve the issue and we’ll get back to you soon.

Once the purchase is made, the MYCES™ e-Gift Card will be sent to the recipient’s email in 1-2 business days (excluding weekends). You’ll also receive a notification when your MYCES™ e-Gift Card has been delivered.

You can only purchase one (1) MYCES™ e-Gift Card to one recipient for each online transaction. To purchase multiple MYCES™ e-Gift Cards online for different recipients, please submit another order via the website.

Not to worry as you will only be charged the amount chosen for the MYCES™ e-Gift Card with no additional or service fees charged.

Trial packs are not available for purchase at the moment.

To ensure the authenticity of your MYCES™ product, follow these steps:

1. Examine the Packaging:

Authentic MYCES™ products include manufacturing dates and contact details on the packaging. Be wary of flawed fonts, logos, or missing information, as these could indicate a counterfeit product.

2. Purchase from Authorized Sellers:

To avoid counterfeit products, always buy directly from our official stores:

Website: https://www.myces.store/

By purchasing from these channels, you can ensure you are getting authentic MYCES™ products that meet our quality standards. If you are ever in doubt, feel free to contact our Customer Support Team at support@myces.store.